FREQUENTLY ASKED QUESTIONS

Here is a short list of our most frequently asked questions. For further information, or if you need support, please use our Contact Us options.

You can locate your nearest Paslode dealer by using our ‘Where to buy’ locator: https://www.paslode.co.uk/where-to-buy/

No, we are strictly wholesale B2B, but you can visit our Where to Buy section to find a Paslode dealer near you.

Go to our Register my Tool page on this website. You will receive a confirmation email from us when your registration has been processed.

As an industry leader, Paslode offer free certified training to the end users of our tools, with a training certificate issued upon completion which is valid for 2 years. 

Find out more on our Training and Certification page

Our Customer Services helpdesk is open Monday to Friday from 8.30am until 4:30pm, and can be contacted on FREEPHONE 0800 833 381 (1 800 946 791 from Republic of Ireland).

We have some really useful tool cleaning videos on our YouTube channel – take a look here: https://youtube.com/playlist?list=PLAXH1VCXlAFN_Xsz2pBeSfZIJ6874ri4Y

Take a look at our blog post: https://www.paslode.co.uk/magazine/your-paslode-fault-finding-check-list/.

This may help you to troubleshoot some smaller problems with your tool.

There are a couple of ways you can do this, either:

  • Take your tool direct to your local Paslode dealer who can arrange for it to be serviced at our Service Centre, or;
  • Go directly to one of our Approved Service Centres:
 

Please be aware that if you purchase a tool from outside the UK, you will not be able to get the compatible nails and fuel within our UK distribution network, as the gas system is different.

Over time, the fuel cell will lose the appropriate pressure that is required in order to inject the correct amount of fuel into the tool to fire.

Bright nails have no protective coating on them and consequently will start to rust very quickly if used externally.

Due to the spacing of the nails on the collation and some head types it is not advised to interchange nails between these tools, as there is a high risk of misfiring or nail jams. There is an easy way to tell which nails are for which tool – our D-head nails are for use in the IM350/IM350+ tool and our round head nails are for use in the IM360Ci/360Xi tool.

It is not advised to use brads on this kind of application. Brads are not structural fixings and as such are susceptible to fatigue and head pull through.

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