Here is a short list of our most frequently asked questions. For further information, or if you need support, please use our Contact Us options.

No, we are strictly wholesale B2B, but you can visit our Where to Buy section to find a Paslode dealer near you.

If you are interested in selling our products, we require a state resellers permit and/or verification of your wholesale/resellers status.

Go to our Register my Tool page on the website, or fill in the FREEPOST warranty card in your tool case and register by post. You will receive a confirmation letter by post from us when your registration has been processed.

Due to the current circumstances we are not currently taking part in trade days and events, but contact you local dealer about a demonstration.

We offer free of charge, webinar/video conference or on-site certified training to the end users of our Paslode tools.  The training certificate issued is valid for 2 years after which a refresher course is required. Book your training here

Over time, the fuel cell will lose the appropriate pressure that is required in order to inject the correct amount of fuel into the tool to fire.

Bright nails have no protective coating on them and consequently will start to rust very quickly if used externally.

Due to the spacing of the nails on the collation and some head types it is not advised to interchange nails between these tools, as there is a high risk of misfiring or nail jams.

It is not advised to use brads on this kind of application. Brads are not structural fixings and as such are susceptible to fatigue and head pull through.

Our Customer Services helpdesk is open Monday to Friday from 8am until 5:30pm, and can be contacted on FREEPHONE 0800 833 831 (1 800 946 791 from Republic of Ireland).

Our Technical Support team are happy to take your calls on any issues with the use of our tools and fixings on FREEPHONE 0800 731 4924 (1 800 882 388 from Republic of Ireland).

There are a couple of ways you can do this, either:

  • Take your tool direct to your local Paslode dealer who can arrange for it to be serviced at our Service Centre, or;
  • Go directly to one of our Approved Service Centres:

Please be aware that if you purchase a tool from outside the UK, you will not be able to get the compatible nails and fuel within our UK distribution network, as the gas system is different.

We have some really useful tool cleaning videos on our YouTube channel – take a look here:

Take a look at our blog post:

This may help you to troubleshoot some smaller problems with your tool.

You can locate your nearest Paslode dealer by using our ‘Where to buy’ locator:




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